complete guide to preparing and implementing service level agreements / Sheila Pantry, Peter Griffiths Infopromotion : publicity and marketing : ideas for the information profession / Feona Hamilton Preservation management : policies and practices in British libraries / John Feather, Graham Matthews, and Paul Eden aslib know how series Disaster planning for library and information services / John Ashman politieke bibliotheek zoogenaamde "knock-out-interview" van Lloyd George